Terms of service
The clients will be able to order the Products on the Website : http://www.inesdelafressange.fr
3.1. 1st step: Validation of the order.
The order only becomes firm and definitive when the Customer presses the "Place Order" button. By this operation, the Customer declares that he accepts in its entirety and without reservation all of the present General Terms and Conditions of Sale.
3.2. 2nd step: Customer identification
For a first order, the Customer must fill in, precisely, the free and mandatory fields of the customer account creation form and then validate them. An e-mail containing the Customer's login and password will then be sent to the e-mail address provided on the above-mentioned form by the Customer. The Customer who has already placed an order on the Site must, in order to continue his order, identify himself using the identifier and password transmitted by IDLF SA. The e-mail address provided by the Customer will be considered as the e-mail address for communication with the Customer. The Customer must take all necessary measures to ensure the proper routing and receipt of emails sent by IDLF SA. E-mails sent by IDLF SA will be considered as having been received by the Customer as soon as they are sent. The Customer must therefore ensure that IDLF SA is informed of any change in the contact details used to contact the Customer, particularly the e-mail address.
3.3 . Step 3: Payment of the order.
After confirmation of the contents of the order, the Customer shall proceed to the payment of the order. IDLF SA undertakes to confirm all orders placed by Customers by sending an e-mail to the e-mail address provided by the Customer when registering on the Website. After payment of the order, IDLF SA will provide the Customer with an original invoice including delivery costs and VAT available on the website in the "My Account" section. The Products remain the property of the IDLF SA company until the complete collection of the price. The company IDLF SA undertakes to process all orders but only within the limits of available stocks. The IDLF SA company can be brought to cancel or refuse the order of a Customer with whom it would be in dispute concerning the payment of an order previously placed on the Internet site.
- TERMS OF PAYMENT
Payment can only be made online by credit card, Paypal or via Alma. All transactions carried out on the Website are encrypted. The details of the payment cards used are neither recorded nor visible to our employees. The credit cards accepted are those offered to customers when paying for the order. The Client's account will be debited at the end of a maximum period of 4 days following the date of the order and the order will be considered effective after confirmation of the agreement of the payment centres. The bank charges charged to the company IDLF SA following the failure, whatever the cause, of a direct debit or bank transfer will remain the responsibility of the Customer.
- CUSTOMER'S RIGHT OF WITHDRAWAL
5.1. Scope.
In accordance with Article L.121-21 of the French Consumer Code, as a consumer (natural person who concludes an order with IDLF SA by acting, for purposes that do not fall within the scope of his commercial, industrial, craft or liberal activity), each Customer has a period of fourteen (14) calendar days to exercise his legal right of withdrawal. The Customer does not have to justify any reasons for exercising his right of withdrawal. However, for statistical or quality control purposes, IDLF SA may ask the Customer for the reasons for the return. In the case of an order of products, the withdrawal period is counted from receipt of the products.
5.2. Notification of withdrawal.
During 14 days as from the day of the reception of the products, the Customer has several means to notify, without ambiguity, his intention to retract to the IDLF SA company:
- A letter sent to the address: IDLF SA - 10 rue du Mail - 75002 Paris
- By filling in the contact form
For all returns, the Customer must return the package containing unused, unworn, unwashed items, with their original label and packaging.
He must insert the invoice for the order and the returns form. Then request a prepaid colissimo slip byby filling in the contact form
- for French residents (Metropolitan France) a prepaid label exempting the Customer from any shipping charges will be sent to him/her by email,
- for the rest of the world, the choice of carrier and shipping costs are at the customer's expense.
In accordance with the provisions of the French Consumer Code, the Customer has an additional period of 14 days from the communication of the notice of withdrawal to return the Products to IDLF SA.